Personnel Code of Conduct

Personnel Code of Conduct

I General Provisions

1. The aim of the Personnel Code of Conduct (hereinafter – the Code) is to define and establish rules of professional conduct and basic principles of behaviour and mutual communication throughout operations of the Ombudsman’s Office (hereinafter – the Office), by improving work culture, promoting legal and honest conduct of employees in the interests of society.

2. Provisions of the Code are equally binding to all employees of the Office.

3. In situations which are not mentioned in the Code, the employee shall act according to general rules of behaviour.

II Basic Principles of the Personnel Conduct

4. During performance of job duties, each employee of the Office (hereinafter – the Employee) shall observe the following basic principles of professional conduct:

4.1. The rule of law and impartiality:

4.1.1. Any conduct and decisions of the Employee shall comply with laws and regulations of the Republic of Latvia, job description, internal and other rules of the Office, and conditions of the Employee’s employment agreement;

4.1.2. While preparing or adopting decisions, the Employee shall observe only impartial information, acting on a basis of verified facts, fair interpretation and argumentation;

4.1.3. The Employee shall perform his/her duties in fair and impartial manner, observing equality of persons before the law and without showing different attitude, special favour or granting any privileges to any person;

4.1.4. During his/her activities, the Employee shall act without personal interest and does not allow occurrence of personal or state conflict of interest;

4.1.5. The Employee shall not tolerate supporting or hiding of illegal conduct;

4.1.6. The Employee shall be entitled to refuse implementation of tasks assigned by managers of the Office management or structural units, if these tasks are in conflict with laws and regulations, and the Code.

4.2. Responsibility and Professionalism:

4.2.1. The Employee shall perform his/her job duties with high sense of responsibility, assuming responsibility for own conduct;

4.2.2. The Employee shall perform his/her job duties in compliance with his/her professional qualification;

4.2.3. The Employee shall be ready to improve his/her knowledge and skills also on own initiative in order to improve qualification of the Employee;

4.2.4. The Employee shall inform colleagues about professionally current issues and experience which could be useful also to other employees of the Office;

4.2.5. The Employee understands his/her job duties and their importance in overall operation of the Office, is ambitious and enterprising in dutiful implementation of job duties.

4.3. Fairness and Good Faith:

4.3.1. The Employee shall perform job duties in good faith, without abusing advantages offered by his/her occupied position for acquiring benefit for himself/herself or any other person.

4.3.2. The Employer shall use his/her working hours efficiently and usefully;

4.3.3. Mutual relationships among employees of the Office shall be based on justice and benevolence which does not tolerate discrimination of different national or social origin, gender, age, political and religious conviction, or other circumstances;

4.3.4. Humiliation, cynical attitude towards other employees of the Office, or implementation of authoritarian manner of management towards colleagues is not allowed;

4.3.5. In conflict situations the Employee shall act impartially, be correct and isolate professional relationships from private life;

4.3.6. The Employee shall be self-critical, admit his/her mistakes and try to remove them in good faith, if necessary, through consulting with other colleagues.

4.4. Openness and Loyalty:

4.4.1. The Employee shall observe high ethical and moral principles, work in team and promote fair and open mutual communication;

4.4.2. In his/her professional operation the Employee shall observe confidentiality of information obtained, during his/her activities, do not use such information for own interests and respect privacy;

4.4.3. In public statements related to professional operation the Employee shall express the opinion of the Office. In his/her statements the Employee shall be loyal towards the Office and its aims of operation, collegial relationships and corporate culture – a set of values which is honoured by all employees of the Office and other state or municipal institutions, which forms the reputation of state and state administration institutions and authorities in the society.

4.5. Professional and Formal Etiquette:

4.5.1. The Employee shall observe conventional rules of conduct both during and outside his/her working hours, being aware that behaviour and conduct of each Employee form the overall image of the Office in the society;

4.5.2. The Employee shall avoid using words, gestures and any hints which do not comply with formal communication or can offend dignity of other persons (using rude and offensive words and gestures, raising voice, tactless statements about colleagues, threatening etc.);

4.5.3. The Employee shall observe the culture of formal clothing which is appropriate for formal style and etiquette.

III Violation of the Code

5. In case of violation of rules of the Code the manger of the respective structural unit of the Office shall assess the existing situation and, if necessary, make a decision, informing the Ombudsman.

6. The person who has submitted a complaint and the Employee concerning which the complaint has been submitted are entitled to give written explanations and express their opinion orally.

7. If necessary, the Ombudsman consults with the manger of the respective structural unit of the Office and examines explanations provided by both parties, adopting a decision on further action.

8. The Ombudsman is entitled to initiate a disciplinary case on the Code violations according to Labour Law.

IV Final Provisions

9. Managers of structural units of the Office have an obligation to acquaint employees of the Office with the Code and any amendments made to the Code.

10. If necessary, the Code shall be revised by an assistant of the Ombudsman, a specialist of personnel and training issues, upon request of the Ombudsman, also assessing suggestions provided by employees of the Office.

On behalf of the Ombudsman

Acting Deputy Ombudsman       /signature/          V. Slaidina (V. Slaidiņa)

 Placane (Placāne) 67201410            /stamp: A. Placane/

                                 29.02.2008 /signature/